The Challenge –
Open Utilities had recently moved to larger premises and increased their head count. This was providing them with challenges managing staff and their productivity. Open Utilities were manual dialling and storing information on a variety of google sheets and although this had worked well for them when they had 6 agents the increase now to 15 was proving to be a real challenge.
Selection Process –
Open Utilities sourced the dialler market but already knew of Max Contact. Initially they found 3 suppliers but were instantly impressed with the quick response from MaxContact following their initial enquiry and the demonstration that followed.
MaxContact seemed to tick every box, and this coupled with strong support and development teams and a dedicated account manager reassured Open Utilities that Max Contact was the best contact centre solution provider for them to partner with.
The Results –
“The results that MaxContact provided us with from day one was outstanding. Open Utilities have told us that their deals per week have more than doubled.
Initially our agents were concerned about moving to a dialler from a manual dialling process, but the feedback has been amazing. The phone numbers are delivered quickly meaning we are all much more productive.”
Support and Account Management –
Open Open Utilities are really impressed by MaxContact’s support team, stating, that they are friendly, helpful and extremely efficent.
“We also have a dedicated account manager that is always there if needed, he has visited us a few times already and taken the time to understand our business and also help us to understand how MaxContact can work for us.”